SMS compliance and consent evidence

MyBelvoy is operated by Edwin James Atelier, LLC. This page shows the exact surfaces we use to collect consent for text messages, so they can be reviewed without an account. Nothing here is a summary: every block is rendered from the same wording registry the service uses, and each carries the version and digest recorded against decisions taken through it.

1. What we send, and to whom

MyBelvoy sends transactional text messages about transportation, outings, your account and the service. They are not marketing. Two audiences receive them: residents of a senior living community, and the family members and other contacts a resident's community has approved.

Message frequency varies by trip activity. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Carriers are not liable for delayed or undelivered messages. See our Terms & Conditions and Privacy Policy.

2. Consent is optional

Consent to receive texts is not required for transportation, for access to the MyBelvoy portal, or for any other service the community provides. Declining, or replying STOP later, turns transportation texts off. It does not remove portal access, does not close an account, and does not end a session already signed in. No consent option is preselected anywhere.

3. The in-app consent form

Shown after the person signs in with a one-time code, so the mobile number is one they have just verified. The number is displayed and cannot be edited on this screen; the two answers are rendered identically, and neither is preselected.

MyBelvoy — Transport Text Notifications

MyBelvoy sends text updates about your or your family member's scheduled transportation — departure, safe arrival, and return from medical appointments and group outings — on behalf of the senior living community. These are informational alerts, not marketing.

Message frequency varies by trip activity; messages are sent only on days a trip is scheduled. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time.

Consent is optional. It is not required for transportation, portal access, or any other service from the community.

Mobile number (verified, not editable): •••-•••-0163

YES — I consent to receive transport notification text messages from MyBelvoy at this number, as described.

Yes Not now

Wording version transport_v1_2026_09_01 · SHA-256 cf6152a1ccdbd128fff2abbc3616dbdf876f047b27580de6f11c861e5102a782

4. The verbal script

Read by a member of staff at the front desk or by the concierge.

Front desk and concierge script

MyBelVoy can send transportation, outing, account, and service texts to the mobile number you provided. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Terms are at https://mybelvoy.com/terms and privacy is at https://mybelvoy.com/privacy. Consent is optional and is not required for transportation, portal access, or other services. Do you agree to receive these texts at this number, yes or no?

On an explicit yes, staff confirm: “You are enrolled in MyBelVoy texts.” No other answer records consent.

Wording version verbal_script_v1_2026_09_01 · SHA-256 ece73a095a2e326fce82eaf8ba964565b771d5cffbc676a33c39d90f7868ed39

5. The paper form

Used at the community and in move-in paperwork; the same wording, with the paper form's own location phrase, because “the number above” points at a field on the sheet. The consent control is unticked when the form is issued.

MyBelvoy — Transport Text Notifications (paper form)

Message frequency varies by trip activity; messages are sent only on days a trip is scheduled. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time.

Consent is optional. It is not required for transportation, portal access, or any other service from the community.

Mobile phone number: ____________________________

☐ YES — I consent to receive transport notification text messages from MyBelvoy at the number above, as described.

Name (printed): ______________________ Signature: ______________________ Date: ____________

Wording version paper_form_v1_2026_09_01 · SHA-256 4edd4aba3a9a33496d5172444fd85df67302ebfc9a8658f90fa86ce25147d41d

6. The text-first call to action, and the double opt-in

To start MyBelvoy text updates yourself, text JOIN to (206) 410-7305. Nobody is enrolled by that message. We reply once with the disclosure below, and you reply YES to activate. An unanswered disclosure expires after a day, and the next word starts a fresh exchange. The block below is the message our inbound handler actually sends, rendered from the same registry entry it sends it from.

MyBelvoy: transportation, outing, account and service texts for your community. Reply YES to confirm. Frequency varies. Msg&data rates may apply. Reply HELP for help, STOP to cancel. mybelvoy.com/terms mybelvoy.com/privacy

After that YES, and only then, we reply:

“MyBelvoy: You're enrolled. You'll get a text when a ride is scheduled - lobby time, departure, and return. Reply STOP to cancel.”

HELP answers with: “MyBelvoy transportation, outing, account and service texts. Frequency varies. Msg&data rates may apply. Reply STOP to cancel. Help: hello@mybelvoy.com or (206) 410-7305”

Wording version sms_optin_v1_2026_09_01 · SHA-256 433be6aa3b2d5b82d875e3891195f8bade4d7636bc06cedf2c34a603d9c75e35

Texting in for access is a different thing, and is not consent. A number we do not recognise that texts JOIN is asked which apartment their resident is in, so the front desk can verify the relationship. That exchange records no transportation consent and sends no transport notifications; the question above is asked separately, after sign-in.

7. What the request forms say before anyone is enrolled

Family access request form

Submitting this request lets MyBelvoy send you the one-time messages needed to confirm your request and sign you in — an approval link and a sign-in code.
It does not sign you up for transportation updates. If you would like those, you will be asked separately after you sign in, and you can say no.
Message and data rates may apply. Reply HELP for help or STOP to opt out.

Wording version family_access_v1_2026_09_01 · SHA-256 0c9809c5c1c95b9b6db5cc54c81758b3ff31cecd761fa91f535b6fd3866d89e0

Resident account request form

This form starts a request. It does not add you to the community and it does not book anything — the front desk checks it first and will speak to you if anything needs confirming.
If it is approved you will get one text with a link to sign in, and a one-time code when you do.
It does not sign you up for transportation updates. You will be asked about those separately after you sign in, and you can say no.
Message and data rates may apply. Reply HELP for help or STOP to opt out.

Wording version resident_enrolment_v1_2026_09_01 · SHA-256 e882cf536e1942e6c4238c47464b5c2fc71c1b5d08508570d17afb53d2114efc

8. Contact

Edwin James Atelier, LLC, provider of the MyBelvoy service. Support: (206) 410-7305 · hello@mybelvoy.com · Terms & Conditions · Privacy Policy · Consent details