Privacy Policy

Last updated: September 26, 2026

MyBelvoy is a senior living transportation coordination service operated by Edwin James Atelier LLC ("MyBelvoy," "we," "us"). This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our driver mobile app, and the SMS notifications we send on behalf of the senior living communities that use our service.

1. Who uses MyBelvoy

MyBelvoy is used by senior living communities to coordinate resident transportation. The people who receive information or messages from the service fall into two groups:

Family members of residents, who receive transport status notifications (for example, when a resident has departed for, arrived at, or returned from an appointment).
Community staff (schedulers, drivers, and on-call personnel), who receive operational alerts related to scheduling and transport.

2. Information we collect

Contact information you or your community provide, such as name and mobile phone number, used to deliver transport notifications and operational alerts.
Transport and scheduling data entered by community staff, such as appointment times, pickup and return details, and resident identifiers used within the service.
Message records, including the content and delivery status of notifications, and responses such as STOP or HELP keywords.
Driver account information, including name, email address, account identifier, community assignment and authorized role.
Driver location and trip activity, including precise GPS coordinates, accuracy, speed, observation times, community and destination fence crossings, and the driver and trips associated with those observations. Active-shift location can be collected while the app is in the background or the phone is locked.
Transportation assistance information, such as mobility aids and boarding assistance entered by the community, and appointment destinations and times needed to carry out transportation.
Basic technical data from our website, such as browser type and pages visited, used to keep the site working and secure.

3. How we use information

We use the information described above only to operate the service:

To send transport status notifications to family members and operational alerts to staff.
To coordinate and schedule resident transportation within a community.
To process opt-out and help requests.
To maintain the security and reliability of the service, including connection and location diagnostics.
To record trip progress, support dispatch and estimate travel, pickup response and resident transfer times from trip activity.

Driver location choices

The driver app checks location while open to determine whether the driver is at the community to begin a shift. During an active shift, precise location supports arrivals, departures, pickups and returns even when Apple Maps is open or the phone is locked. Location observations and diagnostic records are associated with the driver account and relevant community and trips.

Drivers can select End shift to stop active tracking, and tracking ends at the configured daily cutoff (currently 7 p.m. Pacific). Drivers may also change location permission in iPhone Settings. Manual ride controls remain available when location is unavailable. Signing in alone does not authorize unrestricted overnight tracking.

We do not use driver location for advertising or to track users across other companies’ apps or websites. Authorized community staff can use transportation records to coordinate service. GPS-derived boarding and pickup observations are operational inferences, not proof that a particular person is aboard.

4. SMS notifications and your consent

The mobile messages MyBelvoy sends are transactional alerts about transportation, outings, your account and the service itself — they are not marketing. Message and data rates may apply, and message frequency varies based on transport activity.

4a. Who receives messages

Two audiences receive messages from MyBelvoy:

Residents of the senior living community, about their own transportation, outings and account.
Family members and other approved contacts of a resident, who receive updates when their family member departs for, arrives at, or returns safely from a medical appointment or group outing.

4b. How consent is collected

Consent is optional. It is not required for transportation, for portal access, or for any other service the community provides. It is collected in one of four ways. Whichever is used, no consent option is preselected — you choose.

In the MyBelvoy app, after you sign in. You may reach the app by scanning a MyBelvoy card at your community or by following a link we send you. After you sign in with a one-time code, we show you the exact wording above your verified mobile number and offer two equally weighted choices, Yes and Not now. Neither is selected for you, and the number shown is the one you just verified — it cannot be edited on that screen.
Verbally, at the front desk or with the concierge. A member of staff reads a fixed script and records your answer. Only an explicit yes records consent.
On a signed paper form, at the community or as part of move-in paperwork, with your mobile number and an explicit, unticked consent control.
By text, where you start the conversation by texting JOIN, START or YES to the published MyBelvoy number.

You can see the exact form, script and paper equivalent we use on our SMS compliance page.

4c. Messages that are not transportation notifications

Two kinds of message are sent because you asked for them, moments earlier, and are not transportation notifications:

One-time sign-in codes. When you enter your mobile number to sign in, we text you a numeric code. It contains the code and its expiry and nothing else.
Account and access notices. When you ask for access and the front desk approves it, we text you once to say so, with a secure link to mybelvoy.com. Enrolment and relationship-approval notices work the same way.

These are sent whether or not you have agreed to transportation texts, because they are how you reach your own account. They are not used to send you anything else.

4d. Declining or stopping does not remove your access

Choosing Not now, or replying STOP later, turns transportation texts off. It does not remove portal access, does not close your account, does not end a session you are already signed in to, and does not affect transportation, outings or any other service the community provides. You can turn transportation texts on again by texting START to the MyBelvoy number, or by asking the front desk. We will reply once with what you are agreeing to, and you reply YES to switch them back on.

One honest limitation: signing in uses a text message, so if you have replied STOP, your carrier may block a new sign-in code. Access you already hold continues. The front desk can help.

You can opt out of SMS at any time by replying STOP to any message; you will receive a single confirmation and no further messages. Reply HELP for assistance, or contact us at hello@mybelvoy.com.

No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in consent is never shared with third parties.

5. How we share information

We do not sell, rent, or lease personal information. We share information only in these limited ways:

With the senior living community that contracts for the service, which controls the resident and transport data within its own account.
With service providers that help us operate the service — such as our messaging carrier (Twilio) and hosting provider — and only to the extent needed to perform that function on our behalf.
With mapping services when needed for routing or destination lookup. Address or coordinate information may be sent to Google Maps services. Selecting Navigate opens the current leg’s destination in Apple Maps, which operates under Apple’s own privacy policy.
When required by law, such as to comply with a valid legal request.

As stated above, mobile opt-in information is never shared with third parties for their own marketing or promotional purposes.

6. Data retention

We keep information only as long as needed to provide the service and to meet legal and operational requirements, after which it is deleted or de-identified.

7. Security

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, but we work to safeguard the data entrusted to us.

8. Children's privacy

The service is intended for senior living communities and adults. It is not directed to children, and we do not knowingly collect personal information from children.

Your access and deletion requests

Contact your community or hello@mybelvoy.com to request access, correction or deletion of personal information or closure of your driver account. We may need to verify your identity and coordinate with the community that controls its transportation records. Some records may need to be retained for legal, security or operational requirements.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above, and material changes will be communicated through the service or to the contracting community.

10. Contact us

Edwin James Atelier LLC
Email: hello@mybelvoy.com