SMS PROGRAM DISCLOSURES

SMS Consent & Messaging

Last updated: June 10, 2026

This page describes the MyBelvoy Transport Notifications SMS program operated by Edwin James Atelier LLC ("MyBelvoy"). It explains what messages we send, how consent is collected, and how to opt out or get help at any time.

1. About the program

MyBelvoy sends transactional transport status notifications on behalf of senior living communities that use our service. These messages are informational alerts about scheduled resident transportation — they are not marketing or promotional messages. Recipients include:

Family members of residents, who receive updates when their family member departs for, arrives at, or returns safely from a medical appointment or group outing.
Residents, who may receive ride reminders for their scheduled trips.
Community staff, who receive operational alerts such as trip delays after opting in when added to the service.

2. How consent is collected

Consent is optional. It is not required for transportation, for portal access, or for any other service the community provides. It is collected in four ways. No consent option is preselected in any of them, and phone numbers are never purchased or obtained from third parties.

In the MyBelvoy app, after signing in. Residents and approved family contacts are shown the wording in section 2a above their verified mobile number, with two equally weighted choices, Yes and Not now. Neither is selected for them, and the number shown is the one they have just proved with a one-time code.
Verbally, at the concierge desk, where staff read a fixed script and record the answer. Only an explicit yes records consent.
On a signed paper form — the form in section 2a, on paper at the community or in move-in paperwork.
By text, where the person starts the conversation by texting JOIN, START or YES to the published MyBelvoy number. We reply once with what they are agreeing to, and they reply YES to activate. Nobody is enrolled until that second reply arrives, and an unanswered disclosure expires after a day.

What is sent before transportation consent exists

Two kinds of message are sent because the person asked for them, moments earlier, and are not transport notifications: a one-time sign-in code, and a single account or access notice when the front desk approves a request for access, with a secure link to mybelvoy.com. These are sent whether or not somebody has agreed to transport texts, because they are how a person reaches their own account. No transport notification is sent before consent is recorded.

Declining or stopping does not remove access

Choosing Not now, or replying STOP later, turns transport texts off. It does not remove portal access, does not close an account, and does not end a session already signed in. To switch texts back on, text START to the MyBelvoy number — we reply once with what you are agreeing to, and you reply YES.

2a. Written enrollment form

Family contacts and newly enrolling residents complete the form below — on paper at the community or as part of move-in paperwork. It collects the mobile number and an explicit, checked consent before any messages are sent.

MyBelvoy — Transport Text Notifications

Consent to receive text messages

MyBelvoy sends text updates about your or your family member's scheduled transportation — departure, safe arrival, and return from medical appointments and group outings — on behalf of the senior living community. These are informational alerts, not marketing.

Message frequency varies by trip activity; messages are sent only on days a trip is scheduled. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. See the Terms and Privacy Policy.

Mobile phone number

YES — I consent to receive transport notification text messages from MyBelvoy at the number above, as described.

Name (printed)

Signature

Date

After this form is submitted the community records the consent. If the person instead started by texting in, we reply once with what they are agreeing to and they reply YES to activate.

3. Message frequency and rates

Message frequency varies based on transport activity — notifications are sent only on days the recipient's resident has a scheduled trip or outing. Message and data rates may apply depending on your mobile carrier and plan.

4. How to opt out

You can cancel the SMS service at any time by texting STOP to any message you receive from us. After you send STOP, we will send you a single reply to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, sign up again through your community as you did the first time, or reply START.

5. Help and support

If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at hello@mybelvoy.com.

6. Privacy

No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in consent is never shared with third parties. For full details on how we collect, use, and protect information, see our Privacy Policy and Terms & Conditions.

7. Carriers

Carriers are not liable for delayed or undelivered messages.

8. Contact us

Edwin James Atelier LLC
Email: hello@mybelvoy.com