TERMS & CONDITIONS
Last updated: May 31, 2026
These Terms govern your use of MyBelvoy, a senior living transportation coordination service operated by Edwin James Atelier LLC ("MyBelvoy," "we," "us"). By using the service or receiving notifications from it, you agree to these Terms.
MyBelvoy helps senior living communities coordinate resident transportation and send related notifications to family members and community staff. Communities are responsible for the accuracy of the data they enter and for obtaining appropriate consent from the people they enroll.
By opting in, you agree to receive transactional SMS notifications from MyBelvoy about transportation, outings, your account and the service — for example, departure, arrival and return alerts for a resident or their family member, and operational alerts for staff. These messages are not marketing.
Both residents and approved family contacts may receive messages. Transportation-text consent is optional and may be given in the MyBelvoy app after you sign in, verbally at the front desk, on a signed paper form, or by texting JOIN, START or YES to the published MyBelvoy number. No consent option is preselected in any of them. The exact form, script and paper equivalent are published on our SMS compliance page.
One-time sign-in codes, and the single notice we send when the front desk approves your access or enrolment, are sent because you asked for them and are not transportation notifications. The approval notice contains a secure link to mybelvoy.com. These are sent whether or not you have agreed to transportation texts, because they are how you reach your own account.
Consent to receive texts is not required for transportation, for access to the MyBelvoy portal, or for any other service the community provides. Choosing Not now, or replying STOP later, turns transportation texts off. It does not remove portal access, does not close your account, and does not end a session you are signed in to. Because signing in uses a text message, a carrier block following STOP may prevent a new sign-in code from arriving; access you already hold continues, and the front desk can help.
Your consent to receive SMS is never shared with third parties. Mobile information is never shared or sold to third parties or affiliates for marketing or promotional purposes.
You agree to use the service only for its intended purpose of coordinating resident transportation, and not to misuse it, interfere with its operation, or attempt to access data you are not authorized to access.
MyBelvoy, including its software, design, and content, is owned by Edwin James Atelier LLC and is protected by applicable intellectual property laws. MyBelvoy® is a trademark of Edwin James Atelier LLC. No rights are granted except the limited right to use the service as intended.
Your use of the service is also governed by our Privacy Policy, which explains how we handle information.
The service is provided "as is" without warranties of any kind. MyBelvoy supports transportation coordination but does not provide medical, emergency, or professional caregiving services, and is not a substitute for them.
To the fullest extent permitted by law, Edwin James Atelier LLC is not liable for indirect, incidental, or consequential damages arising from use of the service.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
Edwin James Atelier LLC
Email: hello@mybelvoy.com