Driver app support

MyBelVoy helps participating senior living communities coordinate resident transportation. A community-provided account and driving permission are required.

Get help

For app problems or account access, email hello@mybelvoy.com. Include your community, iPhone model, iOS version and a description of the problem. Please do not email passwords or sensitive resident information.

For a ride change or an urgent transportation need, contact your community’s front desk or transportation coordinator.

Location and navigation

Open the app at your community to begin a shift. During a shift, location supports trip updates while Maps is open or the phone is locked. Use End shift to stop tracking. If GPS is unavailable, the ride controls can still record status updates.

Select Navigate on a ride or outing to open the destination for the current leg in Apple Maps. Check the destination before setting off, and operate the app only when safely stopped.

Your information

For account closure, access, correction or deletion requests, contact your community or the support email above. See our Privacy Policy for how we use transportation and location information.